Description
Neppo Omnichannel is an omnichannel cloud contact center platform, which centralizes and integrates companies' digital service channels, allowing them to automate some types of
responses, transfer to human service in an organized manner, maintain conversation history and monitor performance. When connected to Neppo Artificial Intelligence, Neppo
Omnichannel begins to improve the quality of its responses, further streamlining service and improving the quality of interactions. The system learns as it is used. Therefore,
Neppo Omnichannel is a service management platform through a single channel, through which the administrator can view the service dashboard in real time, monitor online and
paused agents, service reports, satisfaction surveys and several other features. customizable according to the needs and understanding of the customers' reality.
responses, transfer to human service in an organized manner, maintain conversation history and monitor performance. When connected to Neppo Artificial Intelligence, Neppo
Omnichannel begins to improve the quality of its responses, further streamlining service and improving the quality of interactions. The system learns as it is used. Therefore,
Neppo Omnichannel is a service management platform through a single channel, through which the administrator can view the service dashboard in real time, monitor online and
paused agents, service reports, satisfaction surveys and several other features. customizable according to the needs and understanding of the customers' reality.
les anciennes versions
- 04/14/2023: Neppo Omnichannel 1.0.4.52
- Report a new version
- Nom du logiciel: Neppo Omnichannel
- Logiciel Catégorie: Communication
- Code: br.com.neppo.tm2mobile
- La dernière version: 1.0.4.52
- Exigence: {S} ou supérieur
- Taille du fichier : 6.87 MB
- Mettre à jour temps: 2023-04-14
