Description
Engati empowers agents and supervisors to manage, view, and reply to conversations across 15 channel platforms with our OneView Inbox
- Manage omnichannel conversations anywhere, anytime
Efficiently respond to all customer interactions without hopping between channels. Tie every customer conversation together, all from a single inbox.
- Collaborate with your peers
Invite other agents to your chat for group conversations and resolve issues quickly.
- Get notifications for new requests
Get app notifications for new requests, new messages, and SLA violations
- Access user details during the conversation
View user details, notes added by other agents, recent conversations, and other data during the chat.
- Interact in 50+languages
Translate live chat conversations in real-time and reply to users in their preferred language with Engati’s two-way auto-translation.
- View actionable insights
Track analytics about response time, resolution time, SLAs, channels, and agent performance
- Manage omnichannel conversations anywhere, anytime
Efficiently respond to all customer interactions without hopping between channels. Tie every customer conversation together, all from a single inbox.
- Collaborate with your peers
Invite other agents to your chat for group conversations and resolve issues quickly.
- Get notifications for new requests
Get app notifications for new requests, new messages, and SLA violations
- Access user details during the conversation
View user details, notes added by other agents, recent conversations, and other data during the chat.
- Interact in 50+languages
Translate live chat conversations in real-time and reply to users in their preferred language with Engati’s two-way auto-translation.
- View actionable insights
Track analytics about response time, resolution time, SLAs, channels, and agent performance
les anciennes versions
- 12/13/2022: Engati 4.139
- Report a new version
- Nom du logiciel: Engati
- Logiciel Catégorie: Communication
- Code: com.engati.mobileapp
- La dernière version: 4.139
- Exigence: {S} ou supérieur
- Taille du fichier : 13.07 MB
- Mettre à jour temps: 2022-12-13
